Hours of Operation

Customer Service

If you’re looking to sign up for services, have questions about your bill or need to transfer existing service, then our Customer Service team is here to help. Give us a call, email us or visit us during open office hours.

Bristol 276-821-6100 | Abingdon 276-698-3210 | Toll-Free 866-835-1288 | Email Customer Service
Phone Hours: Mon-Fri, 8am – 6pm

Technical Support

If you need to report an outage, or you’re experiencing trouble with your service, then our Technical Support staff is the answer. Give us a call or email us.

Bristol 276-821-6169 | Abingdon 276-698-3210 | Toll-Free 866-835-1288 | Email Technical Support
Phone Hours: 24/7/365

Visit Us

15022 Lee Highway, Bristol, VA 24202 (Between I-81 Exits 7 & 10)
Office Hours: Mon-Fri, 8am – 4:30pm

2017 Holiday Closings

  • Monday, January 2, New Year’s Day (observed)
  • Monday, January 16, Martin Luther King, Jr. Day
  • Monday, February 20, Presidents’ Day
  • Friday, April 14, Good Friday
  • Monday, May 29, Memorial Day
  • Tuesday, July 4, Independence Day
  • Monday, September 4, Labor Day
  • Friday, November 10, Veterans’ Day (observed)
  • Thursday, November 23, Thanksgiving Day
  • Friday, November 24, Thanksgiving Holiday
  • Monday, December 25, Christmas Day
  • Tuesday, December 26, Christmas Holiday