FAQs & RESOURCES

Complaint Resolution:

If ever you have a problem with your BVU electric service, we will do our best to help you. If you have an issue or complaint related to your electric service that you have not been able to resolve with BVU, TVA may be able to help. Click the link below to learn more:

TVA Complaint Resolution

Helpful Resources:

Economic Development Resources

TVA’s Valley Facts (PDF)

811 Call Before You Dig (PDF)

Tree-Trimming Policy

Printable PDF
Many people do not realize that utility companies, such as BVU Authority, are required by the National Electric Safety Code and Litigation to keep vegetation away from utility wires. According to Tree Care Magazine, “A tree growing in contact with electric wires can conduct electricity.” BVU is proud to keep the electricity flowing both safely and reliably for our customers. As part of our efforts to provide you with the best possible service, our tree-trimming crew works diligently to keep trees, limbs and other vegetation away from power lines. You may be seeing our dedicated crews in your area.