FAQs & RESOURCES

At BVU & OptiNet, we understand the importance of quality and reliability for your business, but we know there may be times when you need to contact us. Our team of highly-trained professionals can quickly answer your questions and ensure that your business runs at top speed.

Customer Service

To sign up for services or for billing inquiries, please contact Customer Service. Call, email or visit us during open office hours.
Bristol 276-821-6200 | Abingdon 276-698-3210 | Toll-Free 866-835-1288 | Email Customer Service
Phone Hours: Mon-Fri, 8am – 8pm; Sat, 8am – 12pm

Technical Support

To report an outage or service issue, contact Technical Support. Call or email us.
Bristol 276-821-6170 | Abingdon 276-698-3210 | Toll-Free 888-754-0544 | Email Technical Support
Phone Hours: 24/7/365

Visit Our Office

15022 Lee Highway, Bristol, VA 24202 (Between I-81 Exits 7 & 10)
Office Hours: Mon-Thurs, 8am – 5pm; Fri, 8am – 6pm