FAQs & RESOURCES

At BVU & OptiNet, we understand the importance of quality and reliability for your business, but we know there may be times when you need to contact us. Our team of highly-trained professionals can quickly answer your questions and ensure that your business runs at top speed.

Downloadable Resources:

Email FAQ (PDF)

What is OptiNet high-speed internet?

Customer Service

To sign up for services or for billing inquiries, please contact Customer Service. Call, email or visit us during open office hours.
Bristol 276-821-6200 | Abingdon 276-698-3210 | Toll-Free 866-835-1288 | Email Customer Service
Phone Hours: Mon-Fri, 8am – 8pm; Sat, 8am – 12pm

Technical Support

To report an outage or service issue, contact Technical Support. Call or email us.
Bristol 276-821-6170 | Abingdon 276-698-3210 | Toll-Free 888-754-0544 | Email Technical Support
Phone Hours: 24/7/365

Visit Our Office

15022 Lee Highway, Bristol, VA 24202 (Between I-81 Exits 7 & 10)
Office Hours: Mon-Thurs, 8am – 5pm; Fri, 8am – 6pm