Residential

At BVU & OptiNet, we’re dedicated to providing you the best experience we can, but we know there may be times when you need to reach out to us. We have a friendly, local staff to help answer your questions and ensure that your service is everything you’ve hoped for.

Customer Service

If you’re looking to sign up for services, have questions about your bill or need to transfer existing service, then our Customer Service team is here to help. Give us a call, email us or visit us during open office hours.
Bristol 276-821-6100 | Abingdon 276-698-3210 | Toll-Free 866-835-1288
Phone Hours: Mon-Fri, 8am – 6pm

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Technical Support

If you need to report an outage, you’re experiencing trouble with your service, or you need to notify BVU in accordance with the notification requirements of the Overhead High Voltage Line Safety Act (Va Code 59.1-411), then our Technical Support staff is the answer. Give us a call or email us.
Bristol 276-821-6169 | Abingdon 276-698-3210 | Toll-Free 866-835-1288
Phone Hours: 24/7/365

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Visit Us

15022 Lee Highway, Bristol, VA 24202 (Between 1-81 Exits 7 & 10)
Lobby┬áHours: Mon-Fri, 8am – 4:30pm