FAQs & RESOURCES

Downloadable Resources:

Voice Feature Guide (PDF)

What if my Voice Service is out?

  1. VERIFY that other service are working (video and/or data)
    1. IF your other SERVICES are OUT, please call our 24/7 Tech Support for further assistance
    2. IF other SERVICES are WORKING continue to STEP 2
  2. UNPLUG all phones from any/all phone jacks
  3. PLUG IN a corded ‘test’ PHONE (if available) to a WALL JACK
  4. PICK UP & LISTEN for DIAL TONE
    1. IF you HAVE a DIAL TONE, this confirms that your VOICE service are working and you may need to trouble shoot your other phones
    2. IF still NO DIAL TONE continue to STEP 5
  5. TEST each phone jack in the home for dial tone
    1. IF you HAVE a DIAL TONE on any of the phone jacks it could be a possible wiring issue on those particular WALL JACKS
    2. IF still NO DIAL TONE, please CALL our 24/7 Tech Support

I have Voicemail with my BVU Voice service, what’s next?

  • Accessing Voicemail
  1. DIAL *15 from your HOME PHONE
    1. *if that doesn’t work, please call our 24/7 Tech Support for further assistance
  2. ENTER your Passcode (000000) by default
  3. ENTER a New Passcode and Confirm it when prompted
  • Recording a Greeting
  1. From the MAIN MENU, PRESS 0 to change your greeting
    1. When prompted RECORD your greeting
    2. PRESS # to keep your greeting
  • Recording a Name
  1. PRESS 0 to record your name
    1. When prompted RECORD your name
    2. PRESS # to keep your recorded name

How can I check my Voicemail from another number like my cell phone or work?

  1. DIAL the appropriate number below for your area
  • Bristol 276-644-9090
  • Abingdon 276-525-1090
  • Chilhowie 276-521-9090
  • Honaker 276-991-9090
  • Lebanon 276-415-9090
  • Richlands 276-345-9090
  • Saltville 276-262-9090
  • Marion 276-706-8090
  • Bluefield 276-245-1090
  • Grundy 276-244-1090
  • Tazewell 276-385-1090
  • Clintwood 276-926-7090
  • St. Paul 276-762-8090
  • Oakwood 276-498-5090
  • Haysi 276-865-7090
  1. ENTER your 10 digit home phone number when prompted for your Voice Mailbox number
  2. ENTER your Security PIN
  3. LISTEN to your Messages